DAMAGED ITEM
The Chore Experts does not carry general liability insurance with an independent insurance company. If a cleaning technician accidentally damages an item in your residential home or commercial business and your claim for reimbursement is approved, The Chore Experts will issue a credit toward a completed cleaning up to a maximum of one hundred dollars per account. The account will not be eligible for an additional credit until one year has passed since the date of the last approved damage claim credit.
In the event the cleaning technician damages an item in your residential home or commercial business, the cleaning technician will take a picture of the damaged item and send the picture by text message to the owners of The Chore Experts. The account must submit a claim of the damaged item to The Chore Experts via text message or email within 24 hours of the cleaning appointment in order for The Chore Experts to process the claim.
The account must provide to The Chore Experts all necessary damaged item info (purchase receipt, make, model number, material, description) within 72 hours of the cleaning date. If the damaged item is no longer available, The Chore Experts will search online to determine the fair market value of a similar item by factoring the make, size, material and description of the item. Once the fair market value amount is approved by the customer, The Chore Experts will apply the fair market value amount as a credit toward a cleaning appointment. It is important to note the fair market value amount must be approved by the owner of The Chore Experts before a credit can be issued.
If you discover a damaged item in your home or business that was not previously reported by text or email, please notify the owners of The Chore Experts within 24 hours of your cleaning appointment. Include a photo of the damaged item in your message.
Please note, claims may be denied if the assigned cleaning technicians do not acknowledge responsibility for the damage.